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  > Merchant Rates/Fees reviewed  
     
 

I would like to have my rates/fees reviewed (lowered)


Step 1:

 

If a merchant is requesting that their fee/rates be lowered, advise them that a rate review request can be submitted on their behalf. This should also be offered if the merchant wants to close their account.

 

Step 2:

 

Advise the merchant that it will take up to a week to complete the review. Advise them to call merchant services after five business days to verify their request status.

 

Step 3:

 

To submit a review request, have the merchant submit a letter in writing to IMS. If the merchant has been offered lower rates by a competitor, advise the merchant to fax or mail a copy of the quote they received from the competitor along with their letter requesting a rate review.

 

Step 4:

 

Instruct the merchant to either mail or fax their request to, attention: Administration. Fax # 818-936-7899. They may mail it to: Innovative Merchant Solutions, 26541 Agoura Rd, Suite 200, Calabasas, CA., 91302.

 

 

 

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